Do you ever wonder, “What is a residential concierge?” As our lifestyles continue to evolve and grow busier, the popularity and demand for residential concierge services have also surged.

Often under-appreciated, these professionals offer an array of services to make our lives more comfortable and hassle-free. They’re much more than your traditional doormen – they are your personal problem solvers and efficiency experts, operating right within your residential complex.

What is a Residential Concierge?

Broadly, a residential concierge is an individual or a team stationed within a residential property to provide residents with extensive services. Their role goes beyond that of a hotel concierge or a receptionist. In fact, their work is more personalised, catering directly to residents’ unique needs and preferences.

Not only do they perform the roles of a receptionist and a caretaker, but they also act as the landlord’s representative, facilitating communication and services between the residents and property management.

Services offered by a residential concierge can range from signing for deliveries, scheduling personal errands, coordinating maintenance staff to even organising social events for the residents. A residential concierge team enhances the residents’ living experience and makes their lives significantly more convenient.

What does a Concierge do in a Residential Building? Matrix Office London

Concierge Duties in a Residential Building

“What does a concierge do in a residential building?” is a question many ask due to the vast scope of duties they perform. Shattering the Hollywood stereotypical image of concierges limited to opening doors or carrying luggage, modern residential concierges have roles that are both varied and essential.

Concierges are instrumental in maintaining building efficiency and attending to residents’ needs. Their typical duties include:

  • Overseeing and organising maintenance work in communal areas and individual units.
  • Arranging transport facilities for residents.
  • Acting as a porter and preventing unauthorised entry.
  • Organising community events to foster a sense of camaraderie amongst residents.
  • Assisting new residents by helping them familiarise themselves with the building and its amenities

In larger residential setups, concierges often manage hundreds of parcel deliveries each week, adding to their extensive workload but simultaneously providing residents with an invaluable service. The commitment and dedication of concierges play a significant role in keeping buildings at full capacity, thereby ensuring continued profits for the property developers.

How is a Concierge different from a Receptionist?

The concierge fee is a charge borne by the residents for the services offered by the concierge. It varies significantly depending on the building and the scope of services provided. It can range anywhere from £1,000 to £100,000 per year in prime properties.

The fee typically covers the maintenance of lifts, security, communal heating/hot water, maintenance of gyms, porters, and the concierge staff. The services offered at higher fees could include everything from basic doorman duties to booking private jets.

The concierge fees can be structured in several ways. Some may charge membership fees based on the typical number of monthly requests. Others might bill through a service charge or a monthly retainer, while others might charge per service or hour.

Final Thoughts

A concierge in a residential building is a pivotal staff member, contributing significantly towards improving resident satisfaction. They’re your personal caretakers, security, and efficiency experts all rolled into one. While the costs for such services may vary, the convenience and comfort they bring to your life are irreplaceable.

Consider the benefits and weigh them against the costs when deciding if a residential concierge service is right for you. Remember, your time is precious, and a residential concierge can help you make the most of it.

About Matrix Office Services

Our residential concierge services are available in and around London providing your residents with a highly personalised and friendly experience. From a friendly hello to delivering private messages, they will be there to take deliveries and secure the front desk area while also providing local information.

If you want to discover more helpful tips and find the answer to common cleaning questions, read our helpful blogs and don’t forget to follow us on LinkedIn.

Contact us today to learn more about our services and how we can help you.